Spectrum services has been been restored across Central New York after an outage Saturday, according to subscribers.
Spectrum had earlier reported service outages from Upstate New York to Maine, and a service map created by Down Detectors appears to show a decrease in outages.
The company has yet to provide any updates on restored service.
The widespread outage was announced early Saturday afternoon in a tweet. Customers lost service in Upstate New York, New Hampshire and Maine, Spectrum said. In Upstate New York, customers reported outages from Central New York to the Adirondacks.
So many people called Spectrum’s help line that the help line is no longer accepting calls.
“Fiber optic damage” has caused the outage, Spectrum said. The service provider did not say when the outage was expected to be fixed.
“We are investigating and working to resolve the problem,” Spectrum tweeted. “We apologize for any inconvenience this is causing.”
Spectrum first acknowledged service problems in Maine just before 4 p.m. Friday. In a tweet sent less than two hours later, Spectrum said the company’s fiber optic network had been damaged, leaving customers without service in New Hampshire as well as Maine. Just after 11 p.m. Friday, Spectrum tweeted the “fiber break" had been fixed.
It is not known if that outage is related to the one that hit Saturday.
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2020-02-08 21:59:00Z
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