A Verizon wireless outage affected customers across the East Coast on Tuesday, a Verizon customer service agent confirmed.
As of 8:30 a.m. Tuesday, a texting outage was confirmed on the East Coast. Social media reports of the outage first surfaced at about 5 a.m.
Verizon hasn't provided an estimate for how long it will take to repair the problem or how widespread the text outage was.
Verizon recommended periodically restarting devices, but did not say it would fix the problem. Customer service said that the issue could be resolved "at any time."
The texting outage prompted outrage, complaints and threats of cancellation from Verizon customers. Customers tweeted their frustration as Verizon customer service worked to address the concerns.
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Some customers called for a hashtag to push Verizon to fix the problem, while others pointed out just how much people rely on texting.
Although Verizon did not confirm the scope of the outage, Down Detector, a website that tracks service and power outages, had a map with reported service outages.
Check back for more on this developing story.
Email: torrejon@northjersey.com
https://www.northjersey.com/story/money/2019/03/12/verizon-texting-issues-outage-east-coast-tuesday/3137987002/
2019-03-12 13:24:21Z
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